How long does it take?
We ship across Canada and the USA. Once your order is received it is shipped within 24-48hrs. Orders placed on the weekend or holidays are shipped next business day. On average our flat rate shipping to Ontario and Quebec takes 2-3 business days. About 98% of orders shipped to Ontario and Quebec are delivered within this time frame unless there is a circumstance that we cannot control. (I.E. Weather, Holiday, Shipping Carrier issue). Alberta, BC & other provinces you can expect a shipping time of around 3-5 business days with our standard Flat Rate Shipping Method. Next day delivery is available upon checkout if you and your baby need formula urgently. For all USA shipments express option is offered with a shipping time of 3-7 business days. All orders are shipped with a registered tracking number. If you wish to purchase insurance, please contact us.
Covid Alert: Although we are operating as normal during the pandemic sometimes our shipping carriers experience delays due to the pandemic which may cause shipping times to increase. We are trying our very bust to work with shipping carriers who are not experiencing any delays however, sometimes delays due occur and it is out of our control. Our shipping times are suggested guaranteed times and we will due our very best to get the formula shipped out as fast as possible for you and your baby.
Please be advised, TheBioBaby.com tries to do everything possible to make sure your order is delivered on time. Unfortunately, sometimes, there are delays due to holidays and delays caused by the shipping carrier. In certain circumstances, if you live in a remote area your order could be affected by this. It is always best to allow yourself a few extra days for delivery, but if you are uncertain about shipping times feel free to email us and we can assist you further. (* This only, applies if you are in a remote area)
Next Day Delivery
We are pleased to announce that, we are offering next day shipping service. Please place your order before 2 pm EST in order to receive the package next day.
(Covid Notice, due to the recent pandemic we cannot guarantee next day delivery, unfortunately shipping delays may occur by our shipping carriers. We are doing our very best to select carriers who are not currently experiencing delays.)
International Shipping (Outside US & Canada)
Please contact us directly at firstname.lastname@example.org for all international shipping inquiries.
My item was damaged from shipping, what should I do?
As long as the aluminum pouch inside the box has not been damaged or opened in any form, the formula is safe to use. Otherwise, please contact us immediately at email@example.com and we will assist you further.
I received the wrong package, what should I do?
Please contact us immediately at firstname.lastname@example.org and we will assist you further.
Who are your shipping partners?
We send regular and express orders via Canada Post and expedited orders via UPS.